Here we want to answer some common questions from clients, hope these information would help.
SALES AND DELIVERY
Normally we will start production once we received clients' payment or bank slip, normal manufacturing time is about 5~7days according to different products and quantity. Once products are finished, we will send real photo of goods and ship out goods immediately.
Small quantity orders: We normally use DHL/Fedex/TNT express for small quantity orders with to door service. This gives both us and our customer a safe quality and efficient delivery. We will also advise and trace the goods tracking information.
Big quantity order: Because of heavy weight and big volume, we ship big quantity orders by sea, we have our freight company to quote shipping cost for clients. All custom clearance documents will be provided once the goods set out.
We reserve the right to request advance payment in cases when we need it necessary. For larger orders and special orders we reserve the right to ask for partial or full prepayment. Contact us if you are unsure.
HELP TO DESIGN?
Yes, clearly we can help! We have designer who can help. In most cases, design assistance made within one working day if we get good sketches and descriptions.
Most of our products have quantity discounts for big quantity. This is because it is cheaper for us to produce more units in one order. Our customers thus saves much by ordering more of the same product. If you want more different products with different amounts, please contact us for a quote!
PROOF / COLOR QUALITY
We guarantee that color deviation should be less than 10% according to current industry standards. Please specify the Pantone® color code for critical colors. For larger orders, where colors are especially critical, we recommend that it be better to send us a swatch of desired material before printing. We will then do a test print in A4 / A3 size to match your standard color sample. Please contact us for more details.
If you have other questions concerning about products, special wishes or else - pls feel free to contact with us.